What is my User ID?
Your User ID is your date of birth (YYDD) format, followed by the last seven digits of your employee number, reading from left to right. If your employee number contains less than 7 digits, add leading zero(s) (e.g. 70120123456 for DOB: March 12, 1970, with Employee Number = 123456).
What is my initial password?
The first time you log in, your temporary initial password is your birth date in (YYYYMMDD) format, followed by the last three digits of your employee number. If your employee number contains less than 3 digits, add leading zero(s).
For example, if your birthday is March 12, 1970, and your employee number is 123456, your initial password will be 19700312456.
The site will automatically prompt you to change your password and choose your challenge questions the first time you log in.
How do I reset my password?
If you forget your password, you can answer your challenge questions and your initial password (as described under "What is my initial password") will be restored.
If you try to log in with the wrong password 5 times in a row, your account will be locked. To unlock it, successfully answer your challenge questions or call your plan administrator and they will unlock it for you.
Who do I call if I need help?